SHOP SAFELY AND SECURELY

At VITOR we have set the highest standards of customers satisfaction, including the safety of your money and your data.

Regarding privacy, your personal information is protected according to the Italian Law (see www.vitor.it/privacy).

Regarding payment safety, we have implemented several internal procedures, which ensure that your payments are safe and will guarantee the supply of all the services and goods included in the sales contract.

Furthermore, all credit card payments are channelled directly to our bank accounts via an independent interbank network, without any intervention or control by us.

A. BOOKING

After we have received the payment of the Reservation Fee, we issue a Booking Invoice, by which we confirm that your booking is taken and accepted, in respect of all persons travelling.

Right afterwards, we proceed with the booking of the accommodations included in your vacation package. When all accommodations have been booked, we forward them to you.

B. PAYMENT PROCEDURES

We strongly advise not to make online transactions when you are in a public place. When you're using a wireless internet service (also known as 'Wi-Fi') in public, you cannot guarantee that the network is secure. This applies even if you have been given a password to use.

When you choose to pay by PayPal or by Credit Card, you will be re-directed to the PayPal or the Credit Card websites and their payment procedures will apply. We do not receive and therefore do not store any information about your credit card, and the transaction takes place without any control or supervision by us. The transaction usually occurs in real time, and you will probably receive an immediate card payment receipt from your bank via email.

Also pls note that the payment site to which you are redirected has an "https", address, not just an http. This will often be coloured as well see below.
Buy secure https from vitor - Small Group Italy Tours

HTTPS provides authentication of the website and associated web server that one is communicating with, which protects against man-in-the-middle attacks. Additionally, it provides bidirectional encryption of communications between a client and server, which protects against eavesdropping and tampering with and/or forging the contents of the communication. In practice, this provides a reasonable guarantee that one is communicating with precisely the website that one intended to communicate with (as opposed to an imposter), as well as ensuring that the contents of communications between the user and site cannot be read or forged by any third party.

C. PAYMENTS WARRANTY

We strongly recommend you to make payments by credit card, also through Paypal, as in most countries the credit card company is jointly and severally liable for any breach of contract or misrepresentation by the seller.

In the USA the matter is regulated by the Fair Credit Billing Act (FCBA), and in the UK by the Consumer Credit Act under Section 75. Other countries have implemented laws that offer the same standard of protection.

This means equal responsibility is shared between the credit card issuer and the supplier of the services you have purchased for the goods or service supplied (allowing you to also put your claim to the credit card company).

The major credit card circuits have also agreed to implement similar procedures in other countries, and we strongly recommend you to check the guarantee provided by your bank or credit card issuer.

To ensure that we receive payments by Credit Cards whose issuer accepts this form of guarantee, we only accept Visa, MasterCard, American Express and Diner’s. We do not accept third-party credit cards and, for the same reason, we do not accept cash or cheques as forms of payments.

Pls, note that we act as a Tour Operator, and not as a Travel Agency, therefore credit card protection always applies.

Opening time

As we are based in Italy, we are available from 08.00 to 19.00. Pls check your local time

ROME

NEW YORK

LOS ANGELES

SINGAPORE

BEJING

DUBAI

08.00

03.00

00.00

15.00

15.00

11.00

19.00

14.00

11.00

02.00

02.00

22.00



Message from the CEO
Dear all,
in these very difficult days for all of us, for Italy and the whole world, we hope that you, your families and your loved ones are well and are making the most of your time.
It feels like the entire world right now is on edge. It seems like the world has paralyzed, our lives have suddenly changed, it’s so difficult to adapt to a new reality, some people we know are leaving us forever.
There is also a lot of fear about what will happen. No one can make predictions.
But there is a beginning and an end to everything.
There are thousands of doctors, researchers and scientists who are working on a solution.
We are reacting with strength, determination and cohesion without forgetting our deep humanity, joy and creativity. Human beings have already overcome difficult times like this, so we must look ahead and keep on living. In this period let’s try to do things we have never done, to rediscover our families, our loved ones and friendships. Let’s use this period to improve ourselves internally, to think about the gift of our lives, to love, to embrace, to smile, to tell each other things that we would never have said.
To our friends who like travelling and exploring….
It's very difficult to be world travelers stuck at home. We must stop and get through this exceptional chapter safely, and we miss travelling. But please, keep on dreaming, with the same positivity, passion, curiosity you had before. On our side, we are here at work with the same passion and professionalism, with the same desire to continue to share emotions, stories, projects with our friends. We are working for a tomorrow made of new services and new ideas, to make your travels even more pleasant, more comfortable and more intense. It is a new challenge, which we never expected to face but, with your help, we will start again, stronger than before and always close to you.
And soon the time will come when once again we will swim together in our beautiful lakes and seas, walk together in our cities, cook together in our kitchens, eat together at our trattorias, sip together a glass of wine at our cellars.
Until then, I want to thank you for your support and understanding. Take care of yourself, we can't wait to give you a warm welcome back to our fantastic country.
Grazie e ciao,


Marcello Cordovani
Founder and CEO