At VITOR we have set the highest standards of customers satisfaction, including the safety of your money and your data.
Regarding privacy, your personal information are protected according to the Italian Law (see www.vitor.it/privacy).
Regarding payment safety, we have implemented several internal procedures, which insure that your payments are safe and will guarantee the supply of all the services and goods included in the sales contract.
Furthermore, all credit card payments are channeled directly to our bank accounts via an independent interbanking circuit, without any intervention or control by us.
After we have received the payment of the Reservation Fee, we issue a Booking Invoice, by which we confirm that your booking is taken and accepted, in respect of all persons travelling.
Right afterwards, we proceed with the booking of the accommodations included in your vacation package. After a few days, when all accommodations have been booked, we issue a Booking resume, by which we communicate you all the information about lodgings, including dates and type of room.
B. PAYMENT PROCEDURES
We strongly advise not to make online transactions when you are in a public place. When you're using a wireless internet service (also known as 'Wi-Fi') in public, you cannot guarantee that the network is secure. This applies even if you have been given a password to use.
When you choose to pay by PayPal or by Credit Card, you will be re-directed to the PayPal or the Credit Card web sites and their payment procedures will apply. We do not receive and therefore do not store any information about your credit card, and the transaction takes place without any control or supervision by us. The transaction usually occurs in real time, and you Will receive an immediate card payment receipt from your bank via email.
Also pls note that the payment site to which you are redirected has an "https", address, not just an http. This will often be coloured as well see below.
HTTPS provides authentication of the website and associated web server that one is communicating with, which protects against man-in-the-middle attacks. Additionally, it provides bidirectional encryption of communications between a client and server, which protects against eavesdropping and tampering with and/or forging the contents of the communication. In practice, this provides a reasonable guarantee that one is communicating with precisely the website that one intended to communicate with (as opposed to an imposter), as well as ensuring that the contents of communications between the user and site cannot be read or forged by any third party.
C. PAYMENTS WARRANTY
We strongly recommend you to make payments by credit card, also through Paypal, as in most countries the credit card company is jointly and severally liable for any breach of contract or misrepresentation by the seller.
In the USA the matter is regulated by the Fair Credit Billing Act (FCBA), and in UK by the Consumer Credit Act under Section 75. Other countries have implemented laws that offer the same standard of protection.
This means equal responsibility is shared between the credit card issuer and the supplier of the services you have purchased for the goods or service supplied (allowing you to also put your claim to the credit card company).
The major credit card circuits have also agreed to implement similar procedures in other countries, and we strongly recommend you to check the guarantee provided by your bank or credit card issuer.
To ensure that we receive payments by Credit Cards whose issuer accepts this form of guarantee, we only accept Visa, MasterCard, American Express and Diner’s. We do not accept third-party credit cards, and for the same reason we do not accept cash or cheques as forms of payments.
Pls note that we act as a Tour Operator, and not as a Travel Agency, therefore credit card protection always applies.