A. GENERAL QUESTIONS
Is VITOR registered with any Tourist Authority?
According to the Italian Legislation, VITOR is registered with the Province of Brescia, Italy, registration number 82596/14.
What is the group size of a VITOR tours?
Our tours average 5 to 7 guests. The minimum number of customers for a tour to start is 4 and the maximum is 8.
What is the age of the people who take your tours?
Our tours can be enjoyed by people of all ages, by anyone who has a passion for enriching, rewarding and memorable travel experiences.
Are VITOR tours available to children?
We are happy to accept children aged 12 or over, as part of a family or accompanied by an adult (for more information pls go to www.vitor.it/termsandconditions).
Is it necessary to have a good level of mobility?
Yes, you need to be fit enough to participate fully. Please bear in mind that you will have to negotiate getting on and off the vehicle on a regular basis, walking to attractions, managing stairs in the hotels and showers over the bath. We frequently use more traditional-style hotels and many will not have lifts, porter facilities or ground-floor rooms. If you are in doubt as to whether our tours are suitable for you, please check with us.
What languages do you speak?
Please note that all tour commentaries are in English.
What’s included in the price of your tours?
Price includes all hotel accommodations, land transportation, sightseeing, all taxes, services of local guides, all appropriate gratuities and more.
Also, breakfast and one meal per day, almost always dinner, are always included. Some meals are full a la carte, whereas some may be from a set menu.
However, prices do not include items of a personal nature such as laundry, wines, water, beverages, food other than the meals specified, passport and visa fees, insurance.
Travel and accommodation, including airport and train transfers as well as additional hotel rooms, can be organized and will be provided as optional. Pls ask at the time of booking.
All tips will be taken care of by the Tour Leader.
Are your tours guaranteed?
Once we've accepted your booking, we promise that we won't cancel your tour unless forced to do so by circumstances beyond our control. On rare occasions when there are less than 4 people booked on a tour, we'll give you the opportunity of transferring to another VITOR tour with more participants.
Do you only offer scheduled departures or can we plan a customised tour?
We are delighted to design and operate special customised tours for families, friends wanting to travel together, or any other group. Pls see www.vitor.it/customtours for further details.
If you are a travel agent.
B. TOUR ITINERARIES
What is a Tour Leader?
The Tour Leader is the person fully in charge with your Tour, acting also as tourist guide and driver. He is knowledgeable about history, art, and generally about the Country, more a travelling companion and a coordinator than a guide, for a much more rewarding experience. He will take care of all your needs and lead you throughout the itinerary, with secret insights on locations, food, habits and people.
Can you describe a typical day out on tour?
We might typically leave at 8.30 am and arrive at our hotel at 6.30 pm, however, some days may be longer and others shorter depending on what needs to be covered that day.
We will never leave before 8.00 am unless when absolutely necessary and we will always build in time for rest and relaxation.
Dinner times in Italy are likely to be later than you might be used to, 8.00 pm at the earliest and often later.
How flexible are VITOR itineraries?
Visits included in our itineraries are fixed and included in the price. However outside these there is some flexibility to adapt the itinerary according to such things as weather and special events.
Are the attractions always open?
Italy‘s monuments and attractions are used on some occasion, as religious holidays and national celebrations, while in others may be closed or obscured for renovations. On these occasions, touring itineraries may be amended to reflect these closures.
Also, due to unforeseen circumstances (including weather conditions) there may be last-minute changes. In these particular cases we reserve the right to adjust the schedule of the tour.
How much walking do we do on a tour?
In cities there could be considerable walking as many historic cities prohibit motorised transport and we should park some distance out of the centre. On most tours there are opportunities for some extended walking, often from the accommodations we use.
Please note: if you have a mobility problem or concern, you may not find our tours suitable. Contact us if you have any doubts.
How much driving do we do?
A typical day's driving range between 100 and 150 Km. and does not exceed 200 Km, with some major attraction, 'comfort' and meal stops. On some days the driving is limited to a few tens of kilometers.
Please consider that we travel also along scenic routes wherever possible, so driving could be longer than on motorways.
What meals are included?
Delicious breakfasts are included daily (European), and they are always taken in the accommodations.
We also include one meal per day, usually dinner either in the hotel or in a local restaurant, with a minimum of 2 courses, including beverages and wine but not spirits.
The other meal, usually lunch, is taken in local pubs and restaurants, and we try to stay light as we need to travel in the afternoon. This meal is not included in the price of the tour and is to be paid each time by the traveller.
As we travel as a group, we dine as a group. We will obviously have dinner together but we prefer to eat together also at lunch.
Can special dietary needs be accommodated?
In Italy properties are perhaps less inclined to make special efforts in this area, so please be understanding if hotels, restaurants and bars are not as familiar with your particular dietary needs as at home. We will do our best to satisfy your dietary needs or at least provide options for you, but you should make any restrictions clear to us at the time of booking so we can pass the information on to hotels.
Common dietary requests like ‘low sodium’ or ‘vegetarian’ are likely to be accommodated much easier than very special or unique dietary needs. Meals that are full a la carte offer more flexibility for special dietary requests.
Do you include entrance fees to attractions?
Every tour includes a selection of entrances, as clearly shown on our website and in the online brochure. Sometimes your Tour Leader could suggest other attractions not included in the program, in such case entrance fees will be at your own expense.
Do I need to join the group for all of the included visits to attractions?
We understand that on some occasions you would like to take some time for visiting attractions which are not included in the itinerary, or just rest or shop by yourself. You can do it, just be sure that you meet up with your group in time for any transfers or following activities.
Also, pls be aware that no refunds will be granted for booked attractions you might decide to skip.
Is there time to shop?
Even if there is not a time reserved for it, shopping is quite free in our tours. You can shop during city visits, or in villages along the way. Our relaxed pace will allow you to have plenty of time for stopping by and shop, and your Tour Leader will always assist you.
Also, some tours may include a stop at a fashion outlet, when it is on the way to the next location.
What about extra expenses?
Pls note that any expenses not mentioned in the contract will be paid by individuals according to their own choice.
What is the typical dress while on your journeys?
Typical dress for any VITOR tour is casual attire.
I have some health problems, is this a problem?
We want everyone to be able to see Italy with us, and we encourage the participation of physically challenged travelers. So, if your health problem is minor and you can self-manage it without additional care or special facilities, then we will be happy to have you with us. If you require dedicated assistance, we kindly ask that you plan to travel with a companion who can help out, as Tour Leaders, guides or other personnel are not able to provide such assistance. So please let us know about any physical disabilities or limitations and we will help you choose the best itinerary for you.
Pls note that, due to physical constraints and space limitations, wheelchairs, walkers and motorized scooters cannot be taken aboard vans, nor are these devices suitable for touring.
What documents should I have for traveling with my children?
All children under 18 must be accompanied by a parent or guardian.
Pls see comprehensive information at www.vitor.it/identification
We will not be responsible for the disruption of travel caused by improper documentation for children traveling abroad without both parents.
Can my child stay alone in his/her room?
In compliance with our partner hotels and for the safety and security of our guests, minors must be booked into the same room as an accompanying adult.
Are there children's meals in your tours?
In some cases there could be menus available for children, but please note that in Italy these options may not be typical "kids' meals."
What kind of hotels do you use?
Thanks to our small group philosophy, you will enjoy a true Italian experience in small, intimate properties full of local character: charming hotels, fine “alberghi diffusi” (hotel rooms in different buildings in small city centers), high quality “agriturismi” (country estates), everyone of them different and yet typical.
Our accommodations are carefully selected to always reflect the character and charm of the area we are visiting.
Pls note that the accommodations shown in the tour itineraries, as they do not have a large number of rooms, could be unavailable from time to time for all the rooms we need. Any substitution will grant you the same quality standards and services, if not higher. Travel documents will report the final accommodation in full detail.
What else should I know about the hotels?
The main thing to understand is that some of the traditional properties we use are older buildings not purpose-built to be hotels. So often the rooms have different shapes and sizes and they can be smaller than you might be used to or than you might be expecting. Sometimes hotels do not have lifts or air-conditioning, in many cases because they are not allowed to as they are “listed” and protected buildings with restrictions on what they can do in terms of making changes to the property.
Whenever available, air-conditioning could be shut down at night and from the end until the start of the summer months.
Do the rooms have bathtubs or showers?
All hotel rooms are private ensuite. Bathroom facilities can vary and you may find that some rooms will have a tub, some showers, some both.
Do accommodations have elevators (lifts)?
Whilst most properties will have a lift, we could also use hotels which do not have one. In these instances our guides or the hotel crew will assist with the carrying of your bags to your room. Some hotels are in very old buildings and there may be stairs between the levels in the corridors. For this reason we suggest you be in reasonable physical health.
What kind of room may I book?
We usually accommodate single and double rooming arrangements.
When booking for a couple, you will need to indicate whether you want a twin room (2 single-sized beds in a room) or a double room (one standard-sized bed for 2 people), as the room types are not interchangeable. We will try to accommodate you according to your indications whenever possible.
Due to the nature of our lodgins, triple rooms are subject to limited availability and often contain a double bed and one single. Also, pls consider that quadruple rooms are almost never available.
Is porterage included?
We include porterage wherever possible in the hotels.
E. ARRIVAL AND DEPARTURE
When do tours start?
All tours start at 8.30 am of Day 1 in the lobby of the hotel that we have confirmed as a departure point.
Your Tour Leader will welcome you and your group mates and will give you the latest updates on the tout, then after everyone has shown up you will commence your journey.
Can you arrange additional nights’ accommodation in the cities of arrival and departure?
Yes. Please, let us or your travel agent know at the time of your initial booking.
As most tours start at 8.30 am on Day 1, we advise you stay the night before Day 1 in the hotel where the meeting of the following day has been scheduled, so that you are ready to meet your Tour Leader on time in the morning. On the other hand, you are not obliged to do it, just calculate transfer time for being at the meeting point on time.
Also, all tours complete in the morning of final day, after breakfast. We suggest you book your flights with enough time from the end of the tour to ensure you do not miss them due to unforeseen circumstances.
What if I cannot show up at the time of departure?
In case of a delay in showing up, we will wait for you for an additional 60 minutes. Failure to join the group within this time for whatever reason (i.e. flight delay, immigration and customs, etc.) will be considered “no show” and we will have no obligation to pick you up. In such a case, it will be your responsibility to make other transfer arrangements in order to join the group later.
Of course, we will assist you 24 hours a day in arranging any possible means to join the group later on the itinerary.
In this case transfer costs are not refundable and any additional expenses will be your responsibility.
Do you provide airport transfers?
Airport transfers are not included in the tour price but you can book them as an optional. Pls ask us at the time of booking.
When do tours end?
All our tours end in the morning of the last day, after breakfast.
F. TRANSPORTATION - LUGGAGE
What sort of vehicle do we travel in?
You will be travelling in our comfortable 9-seater Mercedes Vitos. All vehicles are air-conditioned or with forced air vents and PA systems, and all seats have seatbelts and are forward facing.
Luggage will be stored in a rear compartment.
Your Tour Leader will usually implement a daily seat rotation exercise on the vehicle so you can get to know your fellow travellers better and see from a different perspective each day.
Do you have a policy on smoking?
Italy has implemented a total smoking ban in public places and hotels.
No smoking is allowed on our vehicles.
How much luggage can I bring?
Due to van space limitations, our journeys only allow for one normal sized suitcase per individual. Pls check the measures of your suitcase.
Also remember that traveling light is always a good idea, especially in our tours as it makes it much easier to get around. We encourage just one carry-on bag per individual (for carrying items that might be needed during the day’s sightseeing excursions or camera/video equipment). Dimensions for carry-ons should not exceed 17” x 12” x 10”, allowing it to fit under the seat of the van.
What clothes should I bring? What to pack?
Depending on the season you travel, we will provide you with information about appropriate clothes. Together with travel documents you will also receive find a list of recommended items to pack and important reminders about prescription medications and laundry service availability on the road.
What if I forget or lose my baggage during the trip?
You should report any loss or damage immediately to your Tour Leader, who will assist you in any case. If you need a written report from the local authority for submission to your insurance provider, your Tour Leader will assist you in all procedures.
VITOR will not be responsible for loss or damage to luggage and personal belongings.
G. IDENTIFICATION - VISAS
Should I bring identification with me?
You must always bring identification with you.
For complete information about identification pls see our comprehensive summary at www.vitor.com/identification
Will I need a visa?
It is your responsibility to obtain any visa which might be requested for you to enter Italy. Make sure to check with your local consular office as to any visa requirements.
For complete information about visas pls see our comprehensive summary at www.vitor.com/identification
Are vaccinations required for travelling to Italy?
Italy, including the Vatican State, requires no vaccinations for entry.
A wise traveler should nonetheless consider certain vaccinations to prevent the possibility of a vacation-spoiling illness.
In particular, pls consider a flu vaccination for trips between November and April. Though typically mild, influenza can sometimes develop into a lingering, serious illness requiring hospitalization and intensive medical care.
H. PRICES - BOOKING
How do I make a booking?
Booking is very simple, all you have to do is select a tour, confirm your booking on the page and follow the instructions. You will be directed to a section of our web site where you will have to input some preliminary information. At the end of the procedure, after you have paid the Reservation Fee, you will receive a Booking Invoice as a confirmation of your booking.
Booking can also be made either via phone, skype, email, or through one of our accredited agents.
For more information see www.vitor.it/termsandconditions or get in touch with our Head Office (see www.vitor.it/contacts).
Can I book my incoming flights through you?
We prefer not to deal with airlines on your account, as you could find it easier to arrange your own schedule.
Therefore we advise you to book your air and land transfers to and from Italy through any retail travel agent or even by yourself on the web.
Can I book my internal transfers through you?
We can book any transfers within Italy, either by train, air or car. Just ask at the time of booking.
Pls consider that internal transfers between major cities are faster by high speed train than by airplane.
When should I make my reservation for your tours?
We encourage you to make your reservation just as early as possible, especially if you are limited to the time period in which you can travel.
What if the journey I have in my heart set on is sold out?
Just because a tour is sold out doesn’t mean there aren’t a few options for getting you onto the tour of your dreams. If we can make it happen, we will. Please contact us with your request and we will make our best to accommodate your request or let you know about newly added departure dates that might work with your schedule.
Can I make special room requests?
We can advise hotels of any special room requests or requirements, provided we receive them at the time your reservation is made. Special requests such as bed types and connecting rooms are subject to availability.
Will I have to make payment at the time I make a reservation?
A reservation fee is required in order to hold a reservation for a VITOR tour, depending on the journey you are reserving.
In case you cancel within 72 hours of making your reservation, you will receive the full refund of your deposit.
For more information see www.vitor.it/termsandconditions.
Can I transfer my reservation to someone else?
According to EU Directive 90 314, if you are prevented from proceeding with the package, you may transfer your booking to a person who satisfies all the conditions applicable to the tour, having first given VITOR or your travel agent reasonable notice of your intention before departure.
We require that such notice is given to us as soon as possible, however not later than 14 days before departure
For more information see www.vitor.it/termsandconditions.
Will I receive documentation when I book a VITOR journey?
Once a tour has been booked and deposited, we will send you a confirmation of your booking. You will also receive the credentials for accessing your personal account at www.vitor.it/accounts.
Final tour documentation, including a day-by-day itinerary, will be sent after final payment is received.
Once I have booked, are you entitled to any price change?
All our tours are expressed in Euros (€), therefore to calculate the price in your own currency you will have to convert the price of the tour using the exchange rate effective at the time of payment.
We refresh our tours once every 6 months, covering one full year (spring - summer and autumn – winter), and when we calculate the price we make our best assumptions on the costs for 1 year to come.
Whereas the EU Directive 90 314 allows price variations for changes in fuel and transportation costs, dues, taxes or fees chargeable for certain services, such as city taxes, up to 20 days before departure, we guarantee that the price reported in all our documentation and contracts shall not be increased during the 90 days prior to the departure date stipulated.
Therefore, if you book later than 90 days before departure the price shown at the time of booking will be the final price of the tour. If earlier, any price change due to cost increases will apply only up to 90 days before departure.
For more information see www.vitor.it/termsandconditions.
What happens if I have to cancel?
Please, see our cancellation policy at www.vitor.it/termsandconditions. We rarely have cancellations but if you do, through illness or any other reason, there would be a charge. We strongly recommend taking out travel insurance to cover any cancellation charges.
Can I travel at a discount if I organize a group?
Yes! As a Group Coordinator, you’ll earn a free spot on any land tour by recruiting a group of 8 travelers, included yourself.
For more information see www.vitor.it/termsandconditions.
Can I extend my journey? Is it possible to combine 2 of your tours?
If you’d like to spend time in Italy on your own before or after your tour, or combine multiple tours, we’ll be happy to help make those arrangements for you. Ask at time of booking for full details about hotel stays before or after your journey, we will help you create your ideal itinerary.
Is there an advantage to traveling more than once with VITOR?
Italy cannot be known in one trip, as long as it might be. So it could happen that you decide to take more than 1 tour with us. All our previous customers will receive a bonus of € 100 to use toward the next tour they book with us. Also, when you join our tours for the first time you will be automatically enrolled in the VITOR Traveler Club, entitling you to an array of special benefits (including free and discounted tours), which increase each time you travel.
Can an individual, group, or company charter a whole departure?
We offer charter and incentive groups a set of inclusive travel programs.
We can manage all the day-to-day program details, from luggage handling to guided sightseeing and exclusive events, virtually every expense and service included in one up-front price.
Can I purchase a tour as a gift?
Yes! You can purchase a tour in full or give a gift card in any amount.
For more information see www.vitor.it/termsandconditions or get in touch with us by phone or Skype (see www.vitor.it/contacts).
What is your payment schedule?
The payment due date is as follows:
• Booking: Reservation Fee (100 €),
• 42 days (6 weeks) prior to departure: 40% of the total cost (Advance Payment),
• 21 days (3 weeks) prior to departure: balance.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Diner’s, PayPal and wire transfers.
Third-party credit cards are not acceptable.
How do I make payment online?
When you choose to pay by PayPal or by Credit Card, you will be re-directed to the PayPal or the Credit Card web sites and their payment procedures will apply.
For Information about payments pls see “Payments and Invoicing” at www.vitor.it/termsandconditions
Can I send a bank check or money order, or pay with a debit card?
Sorry, we can’t accept bank checks or money orders, nor payments by debit cards.
How do I know if you received my payment?
You will be notified by email that your payment was received and applied to your reservation. You may also access your payment data by logging into your account online at www.vitor.it/accounts.
What if I’m missing information and I don’t know about it?
Don't worry; we’ll send you an email 25 days, 15 days and 7 days before your scheduled departure, telling you what information we have and what we need.
What happens if I’m missing payments?
If there is any outstanding balance by the due dates listed on your Payment Schedule, we will send you a reminder asking you to pay. Not receiving payment in 2 working days, we will be compelled to cancel all travel services.
L. TRAVEL DOCUMENTS
What kind of information will you send me before the start of the tour?
Final tour documentation will be sent via email after final payment is received (not later than 21 days prior to the beginning of your tour), and will include additional information about clothing and packing, weather and more (see www.vitor.it/termsandconditions).
Can I get paper documents?
As we have customers from all countries, we are aware that there could be some problems in letting them have paper documents. That’s why we prefer not to produce and ship paper documents to the customers’ addresses.
However, paper documents may be sent upon customer request. A shipping and handling fee for each set of paper documents, depending on the destination, will be charged to you.
Paper documents will be delivered right after you have paid the final balance, however not later than 14 days prior to the beginning of your tour.
A complete street address is required for mailed documents (no PO boxes).
How do I access and print my documents?
Your documents may also be accessed by logging into your account online at www.vitor.it/accounts.
M. WHAT IS NOT INCLUDED IN A VITOR TOUR?
What is not included in a VITOR tour?
• Air tickets to and from Italy. Air travel must be booked independently and it is your or your travel agent's responsibility to let us have this information in a timely manner.
• Lunches or dinners other than indicated on the program, social drinks, items of a personal nature and entrance fees when not accompanied by your Tour Leader.
• Occasional optional evening theatre/festival visits and entrances not detailed in the tour notes.
• Incidental expenses, such as telephone bills, newspapers, laundry costs and room service incurred at accommodations. All expenses are to be settled prior to leaving the accommodation.
• Any shipping charges for the return of purchases made on tour, or for the return of property lost on tour.
N. GETTING IN TOUCH
What are the hours of VITOR’s Office?
We are open Monday to Friday from 8:30 to 12.30 and from 14.00 to 18.00.
We are based in Brescia, Italy. Our time zone is GMT +1.
I’d like some more information. Who can I talk to?
To learn more about any of our tours and our proposals, pls contact us:
• by phone at 0039 030 9823655
• by Skype at “vitortours”
We’ll be happy to talk about our itineraries and travel to Italy in general.
Can we call you back?
You could need to talk to us but be unavailable in office hours. Just get in touch via email or Skype and ask to be called back. We will set a telephone appointment with you from 8:00 am to 9.00 pm (italian time).
Please remember that our time zone is GMT +1.
How do I get in touch in the event of an emergency?
Our Tour Leader will assist you 24 hours a day from Day 1.
Also, in case of emergency an Assisting Manager will be available 24/7 for any need, dialing the emergency telephone number which will be communicated at the beginning of the tour.
How can I get an e-Newsletter?
To sign up for VITOR’s bi-weekly e-Newsletter, simply fill out the e-Newsletter Request Form at www.vitor.it/ournewsletter